Neosaic Co., Ltd. ("the company" or “we”) values the privacy of its users and strives to protect their rights by complying with relevant laws and regulations. The Company processes and manages personal information lawfully and safely. This Privacy Policy outlines how personal information is collected, used, provided, and disposed of, as well as the measures taken to protect users' personal information and how users can exercise their rights. This privacy policy applies to the services provided by the Company.

The company will collect the following personal information to provide game service:

Game information(Character name, server, usage record, version, etc.), User identification information, Mobile device information(OS version, model, language and country, device unique number, ADs, cookies, etc.)

In case of events and promotions, the following personal information may be collected additionally:

Name, Address, Postal code, Phone number, Verify identification(ID card, passport, etc.), Transfer receipt

* Depending on the specific event or promotion, the personal information processed may vary. The details provided on the individual event or promotion page take precedence.

The company collects and uses personal information only for the following purpose. The collected personal information will not be used for other purposes.

1) User Management and Service Usage

2) Provide Game Services and Contracts, Content Provision, Purchase and Payment

3) Development of New Service, Marketing, and Statistic Analysis

The Company retains and processes personal information for the period agreed upon by users during the collection of personal information or as followed.

1) For the purpose of user management, personal information will be retained until 3 days after the withdrawal request.

2) Personal information collected for events or promotions will be retained until the end of events or promotions.

* Retention periods may differ for each event and promotion, the period indicated on each event and promotion page will take precedence.

In order to optimize the quality for service, the Company may entrust the processing of personal information to third parties as followed.

1) Undecided.

​You may exercise your rights at any time, including requesting to view, correct, delete, or suspend the processing of personal information.

1) Right to access: You have the right to access your personal information that we hold.

2) Right to rectify: When processing your personal information, we shall endeavor to ensure by implementing suitable measures that your personal data is accurate and up to date for the purposes for which it was collected. If your personal information is inaccurate or incomplete, you have the right to obtain the rectification of such information.

3) Right to withdraw: Users and legal guardians may withdraw their consent to provide personal information (withdraw from service) at any time. Consent can be withdrawn by clicking “Withdraw from Game” within the service.

To exercise your rights, you may contact us at info@neosaic.com anytime, and we will take action promptly. However, the Company may refuse requests to view or correct personal information for legitimate reasons, and in such cases, the user will be notified of the refusal and the reason.

The Company does not knowingly collect any personal information from anyone under the age of 13 (under the age of 16 in Europe), unless consent is given by a parent or legal guardian.

When collecting personal information from users under the age of 14 (under the age of 16 in Europe), the Company may request minimal information, such as the legal guardian’s name and contact details. The Company verifies the guardian’s consent through one of the following methods.

1) Sending an email containing the consent details and receiving a reply from the legal guardian indicating consent.

2) Informing the legal guardian of the consent details over the phone and obtaining consent through a phone call.

3) Issuing a written consent form to the legal guardian by mail, fax, or direct delivery, and having the legal guardian return the signed form.

4) Other methods that provide equivalent verification of the legal guardian's consent.

Please note that some services, such as certain games or membership registration, may be restricted for children under the age of 14 based on age ratings.

The Company has designated the following personal information management officer to handle user inquiries and complaints regarding personal information:

Personal Information Management Officer: J. Jang

Email: info@neosaic.com

Users may contact the personal information management officer or the relevant department regarding any questions, complaints, or damage relief related to personal information while using the Company's services.