Terms of Service
Chapter 1: General Provisions
Article 1 (Purpose)
The purpose of these Terms of Service is to define the rights, obligations, and responsibilities of Neosaic Co., Ltd. (hereinafter referred to as “the Company”) and users regarding the use of the game services provided by the Company, as well as the accompanying network, website, and other related services (hereinafter referred to as “Services”).
Article 2 (Definitions)
1. The definitions used in these Terms of Service are defined as follows:
1) The term “Company” refers to the business entity providing Services through online or mobile devices.
2) The term “User” refers to any individual who enters into a usage agreement with the Company in accordance with these Terms and uses the Services provided by the Company.
3) The term “Game Service” refers to the games and associated supplementary services provided by the Company to Users.
4) The term “Mobile Device” refers to a device capable of downloading or installing content, including mobile phones, smartphones, personal digital assistants (PDAs), tablets.
5) The term “User Information” collectively refers to information provided by the User to the Company, including the User ID, external account information, device information, nickname, profile picture, friends list, as well as game-related information (such as character details, items, levels), and payment details for service charg
6) The term “Content” refers to all digital materials provided by the Company for the provision of Game Services, whether paid or free, including all games, network services, Applications, in-game money and in-game items.
7) The term “Paid Contents” refers to content accessible to Users through in-game purchases.
8) The term “Free Contents” refers to content provided to Users at no cost by the Company, including paid content provided free of charge.
9) "Game World" refers to a flexible virtual world created and implemented by the Company within the Game Service to allow multiple users to engage in entertainment according to specific rules. This space also enables users to make productive use of their leisure time, exchange information, and build friendships through interaction.
10) "Character" refers to game data that the User selects and controls within the Game World in accordance with the methods provided by the Company to utilize the Game Service.
11) "Account (ID)" refers to a combination of letters and numbers selected by the User and assigned by the Company to identify the User and enable access to the Game Service.
12) "Account Information" refers to general information, device information, game usage details (such as character information, items, and character levels), and paid transaction information provided by the User to the Company to use the Game Service.
13) "Open Market" refers to an electronic commerce environment built to enable the installation and purchase of game content on mobile devices.
14) "Application" refers to a mobile device or the collection of programs that are downloaded or installed through a launcher program provided by the Company.
2. Definitions of terms used in these Terms of Service, other than those specified in Article 2, Paragraph 1, are as defined in applicable laws and individual service policies, and terms not explicitly defined shall follow general commercial practices.
Article 3 (Provision of Company Information)
The Company shall display the following information within the Game Service or on the internet website for the Game Service in a manner that is easily accessible to members. However, the Privacy Policy and Terms of Service may be accessible through a linked screen.
1. Company name or representative name
2. Address of business location (including the address for handling user complaints)
3. Telephone number and email address
4. Business registration number
5. E-commerce business license number
6. Privacy Policy
7. Terms of Service
8. Information related to probability-based items, as required by relevant laws, including the Game Industry Promotion Act
Article 4 (Effect and Amendment of the Terms of Service)
1. The Company shall make the content of these Terms accessible to Users by posting it within the Game Service or on its linked screen, as well as within official communities.
2. If the Company amends the Terms, the Company will post the amendment details, reasons, and effective date within the Game Service or on a linked screen at least 7 days before the effective date, notifying Users. If the changes negatively impact the Users or involve significant changes, the Company shall post the notice 30 days in advance and notify Users by the method specified in Article 28, Paragraph 1. In such cases, the Company shall present the pre- and post-amendment content in a manner easily understood by Users.
3. When the Company amends the Terms, the Company shall confirm the User's acceptance of the revised Terms after announcing the amendment. If the User does not express agreement or disagreement with the revised Terms, the Company shall also notify them that their silence will be regarded as acceptance. If the User does not express disagreement by the effective date, they will be deemed to have agreed to the revised Terms.
4. If a User does not agree with the amended Terms, the User or the Company may terminate the service usage agreement.
5. Users are responsible for checking for changes to the Terms, and the Company shall not be held liable for any damages arising from Users’ failure to understand the revised Terms.
6. The Company may amend these Terms within the scope that does not violate relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act.
7. The Company shall facilitate User inquiries and responses concerning these Terms and Conditions.
Article 5 (Conclusion and Application of the Usage Agreement)
1. The Usage Agreement is concluded when an individual wishing to become a user (hereinafter referred to as “Applicant”) agrees to these Terms, applies for the use of the Service, and the Company accepts this application.
2. Minors (defined as persons under 19 years of age, except those reaching January 1 of the year they turn 19) must obtain the consent of their legal guardian to apply for the Service. The specific consent procedures shall follow the methods provided by the Company according to relevant laws, including the Game Industry Promotion Act and related regulations.
3. The Company generally accepts applications for Service use from Applicants. However, the Company may refuse applications in the following cases:
1) When the application violates Article 5.
2) When false information is provided, or the applicant fails to meet the application requirements.
3) When the applicant has a record of service restriction within the past three months.
4) When the Service is accessed in a country where it is not officially available, especially through abnormal or bypass methods.
- The Service cannot be used in countries or regions where it is not officially available.
- The Company assumes no responsibility for issues that arise when accessing or using the Service from unauthorized countries or regions.
5) When the application is made with the intent to engage in activities prohibited by the Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, or other related laws.
6) When the application is made with the intent to disrupt social order, public welfare, or public morals.
7) When the applicant intends to use the Game Service for improper purposes.
8) When the applicant intends to use the Game Service for commercial gain.
9) When the applicant is a competitor seeking to harm the Company’s interests.
10) When unauthorized use of another’s information or mobile device occurs.
11) When applying to use the Game Service on a mobile device previously restricted from the Service.
12) When the Company deems acceptance inappropriate for any other reason similar to the above cases.
4. The Company may postpone acceptance of the application under the following conditions until such reasons are resolved:
1) When there is limited capacity in the Company’s facilities, when specific mobile device support is challenging, or when technical issues are present.
2) When there are issues with Service or Service fees, or problems with payment methods.
3) When any of the reasons under Paragraph 3 apply.
4) When the Company deems acceptance of the application difficult due to other similar reasons.
5. Upon completing the Terms agreement procedure and entering the necessary information, the Company shall immediately grant the User access to the Service unless there is reason to postpone or deny acceptance. However, if issues specified in Paragraph 2 are later confirmed, the Company may restrict or terminate the Usage Agreement per these Terms.
Article 6 (Matters Outside of the Terms of Service)
Any matters not stipulated in these Terms, and the interpretation of these Terms, shall follow the Act on Consumer Protection in Electronic Commerce, Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Content Industry Promotion Act, and other related laws or customary practices.
Article 10 (Obligations of the User)
Article 18 (Purchase, Usage Period, and Use of Paid Content)
Article 19 (Restrictions on User Access to Services) Article 20 (Reasons and Procedures for Access Restrictions)
Article 21 (Objection Procedures for Access Restrictions)
Chapter 5: Withdrawal, Refund of Excess Payments, and Termination of Use Agreement Article 23 (Withdrawal of Purchase) Article 24 (Refund of Overpayments)
Article 25 (Termination of Agreement)
Chapter 6: Compensation and Disclaimers Article 27 (Disclaimer) Article 29 (Jurisdiction and Governing Law)
Article 7 (Operation Policy)
1. The Company may establish an operation policy (hereinafter referred to as “Operation Policy”) to define necessary details for applying these Terms and to safeguard users’ rights and maintain order within the Game World, within the scope delegated in these Terms.
2. The Company shall make the content of the Operation Policy accessible to Users by posting it within the Game Service, on the linked screen, or in the official community.
3. Amendments to the Operation Policy shall follow the procedures in Article 4, Paragraph 2. However, if the changes fall under the following categories, prior notice shall be given per Paragraph 2 of this Article:
1) When amending matters delegated within a specific scope under these Terms.
2) When amending matters unrelated to the rights and obligations of Users.
3) When the amendment is within the predictable scope for Users and does not fundamentally differ from the content stipulated in these Terms.
4. If the Operation Policy differs from these Terms, the Operation Policy shall take precedence.
Chapter 2: Personal Information Management
Article 8 (Protection and Use of Personal Information)
1. The Company shall endeavor to protect users' personal information in compliance with relevant laws. The protection and use of personal information shall follow applicable laws and the Company’s Privacy Policy. However, the Privacy Policy does not apply to services provided by third parties that are simply linked through the website or Game Service.
2. Depending on the nature of the Service, non-personal information such as usernames, character photos, and status information used to introduce oneself may be publicly disclosed.
3. Except when required by law at the request of relevant national agencies, the Company will not provide users' personal information to third parties without the user's consent.
4. Users are responsible for managing their personal information diligently for the use of the Game Service. In case of changes, users must update their personal information. The Company shall not be responsible for any damages resulting from delayed or omitted updates to personal information.
5. In addition to Paragraph 4, the Company shall not be liable for damages arising from the disclosure of personal information, account information, or any other information due to reasons attributable to the user.
Chapter 3: Obligations of the Contracting Parties
Article 9 (Obligations of the Company)
1. The Company shall adhere to relevant laws and fulfill its rights and obligations specified in these Terms in good faith.
2. The Company shall establish a security system to protect users' personal information (including credit information) to enable secure use of the Service, and it shall disclose and comply with its privacy policy. The Company shall prevent the disclosure or provision of users' personal information to third parties, except in cases specified in these Terms and the Privacy Policy.
3. The Company shall make every effort to promptly repair or recover the Service in the event of a disruption, data loss, or corruption while improving the Service, unless there are unavoidable circumstances such as natural disasters, emergencies, technical barriers, or defects beyond current technological solutions.
1. Users must provide accurate information when applying for the Service. Users who register false information or use another person's ID are not entitled to any rights.
2. Users shall not engage in the following activities related to the use of the Service:
1) Providing false information during the application or user information update, or using another person's information.
2) Trading, gifting, transferring, or obtaining cyber assets (ID, character, items, game currency, etc.) through unauthorized means or by using methods not provided by the Company.
3) Impersonating a Company employee or operator, or using another's name to post messages (chats, posts, comments) or send emails, impersonating others, or falsely claiming relationships with others.
4) Fraudulently using another person's credit card, telephone, or bank account to purchase paid content, or unlawfully using another user's ID and password, including personal and payment information.
5) Collecting, storing, posting, or distributing another user's personal information without authorization.
6) Engaging in gambling or other acts of chance, or promoting such acts, exchanging or posting obscene content, linking to pornographic sites, or transmitting content intended to cause shame, disgust, or fear to others.
7) Using the Service for unauthorized commercial, promotional, political, or election campaign activities outside its intended purpose.
8) Reproducing, distributing, or promoting the information obtained through the Service without authorization, or using it commercially.
9) Exploiting known or unknown bugs to improperly use the Service, exploiting the payment process to obtain unwarranted refunds, or performing actions that cause financial gain or loss for oneself or others through improper use of the Service.
10) Engaging in fraudulent activities to gain benefit or causing harm to others in connection with the use of the Company’s Service.
11) Infringing upon intellectual property or portrait rights of the Company or others, or defaming or causing harm to others.
12) Transmitting, posting, or distributing information (computer programs) prohibited by law or sending, posting, or distributing viruses, computer code, files, or programs designed to disrupt or destroy computer software, hardware, or telecommunications equipment.
13) Modifying the Game Service without special authorization from the Company, adding or inserting other programs into the Game Service, hacking or reverse engineering the server, disclosing or altering source code or game service data, building a separate server, or impersonating the Company by arbitrarily modifying parts of the website.
14) Creating, distributing, using, or advertising unauthorized computer programs, devices, or equipment not approved by the Company.
15) Engaging in business activities using the Service without prior approval from the Company, resulting in financial gain for oneself or others.
16) Requesting others to play the game for compensation, such as paid leveling services.
17) Altering information posted by the Company.
18) Engaging in acts that violate related laws, offend public morals, or go against social conventions.
3. Users are obligated to review and comply with these Terms, guidelines for use, announcements related to the Game Service, and other notifications made by the Company.
4. Users are responsible for managing their accounts and online/mobile devices. They must not allow others to use these, and the Company is not responsible for any damages caused by poor management or unauthorized use of the account or device.
5. Users must set and manage the payment password function in each Open Market to prevent unauthorized payments. The Company is not liable for damages caused by user negligence.
6. The Company may specify the detailed content of the actions in Paragraphs 1 to 5 and the following items, and users must comply with these:
1) Usernames, character names, and other in-game designations.
2) Content and method of chatting.
3) Use of the bulletin board and method of using the Service.
4) Policies of external platforms such as Google, Apple, and others.
5) Restrictions on gameplay methods.
6) Operational requirements necessary for Service management without infringing on essential user rights to use the Service.
7. The Company shall not be responsible for any disadvantages resulting from the user’s violation of obligations. If the user’s violation causes or is likely to cause damage to the Company, the Company may take measures such as restricting the use of the Service or claiming damages from the user.
Chapter 4: Service Use and Restrictions
Article 11 (Provision of Services)
1. The Company shall provide services to users who have completed the usage agreement according to Article 5. However, some services may start on specified dates as determined by the Company.
2. The Company may provide additional services, along with those defined in these Terms, when offering game services to users.
3. The Company may classify users into different levels and provide differentiated service times, usage limits, and service scopes.
4. The Company is not liable for any damages incurred by users regarding the use of free services provided by the Company, except in cases of intentional or gross negligence by the Company.
Article 12 (Use of Services)
1. Game services are provided based on the Company’s operation policies. The Company shall announce game service times on the initial game screen or official community notices. Unless otherwise indicated, services are provided year-round, 24 hours a day.
2. Despite Paragraph 1, the Company may temporarily suspend all or part of the service in the following cases, during which it is not obligated to provide game services:
1) For necessary server expansion, replacement, maintenance, system checks, or game updates.
2) When normal service provision is hindered due to power outages, facility disruptions, service overload, network instability, or maintenance by a telecommunications provider.
3) During events such as wars, natural disasters, national emergencies, or other uncontrollable circumstances.
4) To address security incidents, hacking, communication issues, abnormal gaming behavior, or unanticipated service instability.
5) When laws or policies prohibit service provision at certain times or in specific ways, or to certain users.
6) Other reasonable grounds for suspending service.
3. The Company may set specific times for game service suspension under Paragraph 2, Item 1, and notify users in advance on the initial game screen or in the official community.
4. In cases specified under Paragraph 2, Item 4, the Company may suspend game services without prior notice and may notify users afterward on the initial game screen or in the official community.
5. The Company provides services through a dedicated application or network for mobile devices. Users may download and install the application or use the network to access services for free or for a fee.
6. For paid content, users must pay the fee specified for the respective service. Additional charges set by mobile carriers may apply for network downloads or service use.
7. Services accessed through downloaded applications or networks are provided to suit the characteristics of mobile devices or carriers. If a mobile device or phone number is changed, or during overseas roaming, some or all content may be inaccessible, for which the Company is not responsible.
8. Background tasks may occur when using services accessed through downloaded applications or networks, potentially incurring additional charges based on mobile devices or carriers, for which the Company is not responsible.
Article 13 (Service Changes and Discontinuation)
1. The Company provides users with the virtual world of the game, which the Company has created and implemented. The Company retains comprehensive authority over the production, addition, modification, maintenance, and management of game content.
2. The Company is responsible for protecting the game world and maintaining order and game quality.
3. For smooth service provision, the Company may install or update programs required for service use, such as individual programs, security programs, and payment modules, without additional user consent. However, for programs unrelated to service use, such as advertising software, user notification and consent are required.
4. The Company may modify the service based on operational or technical needs and notify users of changes within the game. However, for essential changes, such as bug fixes or urgent updates, or in cases of server or security issues, the Company may notify users afterward.
5. The Company may discontinue the game service entirely for significant business reasons, such as transfer, division, merger, or termination of operations due to poor profitability. In such cases, the Company will announce the discontinuation at least 30 days in advance on the initial game screen, linked screens, or the official community and notify users per Article 28, Paragraph 1.
6. If services are discontinued as per Paragraph 5, the Company will refund unused or remaining paid items per Article 25, Paragraph 3.
7. Following service discontinuation, the Company will set up customer support channels for at least 30 days to process refund claims and handle inquiries per Article 25, Paragraph 3.
Article 14 (Provision of Information)
The Company shall display information on probability-based items within the game service or on linked screens as required by the Game Industry Promotion Act and other related laws. The method of display shall follow the guidelines set by applicable laws.
Article 15 (Collection of Information)
1. The Company may store and retain chat content between users, exclusively accessible by the Company. This information may be viewed only for dispute resolution, complaint handling, or maintaining game order, or by authorized parties under applicable laws.
2. If the Company or a third party views chat content under Paragraph 1, the Company shall inform the user of the reason and scope. However, in cases related to investigating prohibited actions under Article 10, Paragraph 1, notification may be provided afterward.
3. For smooth and stable service operation and quality improvement, the Company may collect and utilize device settings, specifications, and program information, excluding personal information.
4. The Company may request additional information from users for service improvement or to introduce new services, and users may accept or decline. The Company shall notify users that they may refuse the request when making such requests.
5. The Company may request identification documents, mobile identity verification, or equivalent certificates to verify user identity for necessary reasons, with prior notification of purpose. The Company shall not use these documents beyond the specified purpose and shall destroy them immediately upon purpose fulfillment.
Article 16 (Provision of Advertising)
1. The Company may display advertisements within the game service. Users are considered to consent to the advertisements displayed when using the Service.
2. Advertisements may be sent to users who have agreed to receive them via email, SMS, or push notifications. Users may opt out of receiving these at any time, and the Company will not send advertisements after the user has opted out.
3. Advertisements or services from third parties may be accessed through banners or links within the Service.
4. Services provided through links or advertisements from third parties are outside the Company’s service scope. The Company does not guarantee reliability or safety and shall not be liable for any damages arising from these third-party services unless caused by the Company’s willful misconduct or gross negligence.
Article 17 (Ownership of Copyright and Other Intellectual Property Rights)
1. The Company owns the copyrights and other intellectual property rights for the content created within the game service. The Company grants users the right to use this content under the conditions set by the Company, only in relation to the game service.
2. Users shall not use, nor allow third parties to use, any information provided through the game service, including information with intellectual property rights owned by the Company or its providers, without prior approval. Specifically, users must not:
1) Use the information for profit through reproduction, transmission, publication, distribution, performance, broadcasting, creation of derivative works, or other methods.
2) Use the information for any purposes prohibited by these Terms or the Company's policies.
3. Users grant the Company the right to use, modify, and transform user-generated content (including communication, images, sounds, and other materials or information uploaded or transmitted through the game or service, hereinafter "User Content") in the following ways and conditions:
1) The Company may use, edit, and modify User Content (including public display, reproduction, performance, transmission, distribution, broadcasting, and creation of derivative works) without limitation in terms of usage period or region.
2) The Company shall not sell, rent, or transfer User Content for commercial purposes without the prior consent of the user who created it.
4. For User Content not visible within the game or not integrated with the game service (e.g., general posts on bulletin boards unrelated to in-game content), the Company shall not use such content without the user's explicit consent, and users may delete such content at any time.
5. If the Company determines that user posts or registered content within the service violate prohibited actions under Article 10, Paragraph 2, the Company may take temporary action, delete, move, or reject registration without prior notice.
6. If a user believes that their legal interests are being infringed by information posted on Company-managed boards, they may request the Company to delete or post a rebuttal. The Company shall promptly take necessary measures and inform the requester.
7. This Article remains effective for as long as the Company operates the game service and continues to apply after users withdraw from the service.
1. Unless otherwise specified, paid content purchased within the game service can only be used on the mobile device where the application was downloaded or installed or within the launcher provided by the Company. Paid items are usable only in the specific service or content where they were purchased.
2. Paid items are restricted to the user’s own account and may not be transferred, lent, or sold to third parties unless specified otherwise by the Company.
3. The usage period for purchased paid content is determined by the specified period upon purchase. However, in the event of service discontinuation per Article 13, Paragraph 5, the usage period for non-time-limited paid content ends on the announced service discontinuation date.
1. Users must not engage in any actions that involve violating their obligations as specified in Article 10. If a violation occurs, the Company may impose access restrictions on users, delete related content (e.g., posts, photos, videos), and apply other restrictions as specified. The specific reasons and procedures for access restrictions are set forth in each game’s operating policy per Article 20, Paragraph 1. Restrictions may include:
1) Limiting certain characters’ permissions, such as chat access, for a specified period.
2) Restricting character usage temporarily or permanently.
3) Restricting account permissions, such as posting on bulletin boards, for a specified period or permanently.
4) Restricting account access temporarily or permanently.
5) Restricting game service access for a specified period or permanently.
2. The Company is not liable for any damages incurred by the user due to legitimate service restrictions.
3. The Company may suspend access to a user’s account until an investigation is complete in the following cases:
1) When a valid report of account hacking or unauthorized use has been received.
2) When the user is suspected of illegal activities, such as using unauthorized programs.
3) In other cases requiring temporary action equivalent to those above.
4. Upon completing the investigation in Paragraph 3, the Company may compensate for lost service time by extending paid services or credits proportionate to the suspension period. However, this does not apply if the user is found responsible for the violating policies specified in Paragraph 3.
5. If another person uses the user’s account to violate the Terms or operation policies, restrictions may also be imposed on the user’s game service access according to the criteria in Paragraph 1.
1. The Company shall determine the specific reasons and procedures for access restrictions, considering the content, severity, frequency, and consequences of the violations, as outlined in the operation policies.
2. When imposing access restrictions under Article 19, Paragraph 1, the Company shall notify the user of the following matters in advance, except in urgent cases where post-notification is possible:
1) Reason for access restriction.
2) If the user is suspected of illegal activities, such as using unauthorized programs.
3) Procedures for filing objections to the access restriction.
1. If a user wishes to challenge the Company’s access restriction decision, they must submit a written objection, stating the reasons, within 15 days of receiving the notice, either by mail, email, or equivalent methods.
2. The Company shall respond to the objection within 15 days of receipt by mail, email, or equivalent methods. If a response cannot be provided within this period, the Company will inform the user of the reason and the expected response time.
3. If the objection is valid, the Company shall take appropriate corrective action.
Article 22 (Payment)
1. The fees for content purchases shall generally follow the policies or methods defined by mobile carriers or open market operators. The Company, mobile carriers, or open market operators may adjust the limits for each payment method based on their policies or government regulations.
2. When purchasing content in foreign currency, exchange rates and fees may cause the final billed amount to differ from the price displayed in the service store.
1. Users who enter into a purchase agreement for paid content with the Company may withdraw the purchase within 7 days from the later of the purchase date or the date the content becomes available without incurring additional fees or penalties. Unless otherwise specified in operation policies, withdrawal or refund requests should be submitted directly to the Company through customer support.
2. Users cannot withdraw their purchase in the following cases, except for the divisible parts of a composite content purchase that do not meet the following criteria:
1) Content that is partially or wholly lost or damaged due to reasons attributable to the user.
2) Paid content that is used or applied immediately upon purchase.
3) Bundle sales with additional benefits, where some benefits have been used.
4) Content where the opening action is considered usage, or utility is determined upon opening.
5) When part of bonus content (currency, points, mileage, items) provided at purchase has been used.
6) Free content provided by the Company or content acquired during service use.
7) Other cases where withdrawal is restricted per the Act on Consumer Protection in Electronic Commerce or related laws.
3. For content that cannot be withdrawn per Paragraph 2, Items 2 through 7, the Company shall clearly display this information in an easily noticeable location. The Company shall offer test products or provide content information to ensure users’ withdrawal rights are not hindered. If the Company fails to take these steps, users may withdraw despite the restrictions in Paragraph 2, Items 2 through 7.
4. Users may withdraw if the purchased paid content does not match the description or is not delivered per the purchase agreement within 3 months from the availability date or within 30 days from discovering the issue.
5. Upon withdrawal, the Company shall verify purchase records through the platform or open market operator. The Company may contact users for further verification and request additional documentation if necessary.
6. Upon a successful withdrawal request under Paragraphs 1 through 4, the Company shall immediately retrieve the paid content and issue a refund within three business days. In case of a refund delay, the Company shall pay delay interest calculated per the rate set by the Act on Consumer Protection in Electronic Commerce and its Enforcement Decree.
7. If the user paid by a method specified under Article 18, Paragraph 3 of the Act on Consumer Protection in Electronic Commerce, the Company shall request the payment provider to stop or cancel the payment. If the Company has already received the payment, it will return the amount to the provider and notify the user.
8. When a minor enters into a purchase agreement without the consent of their legal representative, the minor or legal representative may cancel the agreement. However, if the minor purchases the content with assets permitted for disposal by the legal representative or if the minor deceives the Company into believing they are an adult, they cannot cancel the agreement.
9. The Company may request documentation to verify the minor status or the legal representative's identity when confirming a cancellation request for a minor's purchase.
10. Users may submit withdrawal requests in writing (including electronic documents).
1. In cases of overpayment, the Company shall refund the full amount of the overpayment to the user by the same payment method used. However, if the overpayment is due to user error and not attributable to the Company’s intent or fault, the user shall bear the actual cost of the refund within a reasonable range.
2. Communication fees (e.g., call or data charges) incurred due to application downloads or network service use are not eligible for refunds.
3. Payments made through applications follow the payment method provided by open market operators, and any overpayment issues should be addressed with the Company or the open market operator.
4. Refunds of overpayments are processed according to the refund policies of each open market operator or the Company, depending on the mobile operating system.
5. If the Company denies a user’s refund request for overpayments, it must prove that the charges were correctly applied.
6. Content obtained free of charge, whether through non-paid services or Company promotions, is excluded from refunds.
7. To process refunds, the Company may contact users using the information provided and shall refund the amount within three business days of receiving the necessary information.
1. Users who no longer wish to use the Service may terminate the usage agreement by leaving the game. Upon termination, all game information held by the user will be deleted and cannot be recovered.
2. If a user engages in prohibited actions outlined in these Terms, operational policies, or service policies, the Company may suspend service or terminate the usage agreement with prior notice to the user. In urgent cases, such as violations of current laws or actions causing significant damage to the Company through willful misconduct, the Company may terminate the agreement immediately without prior notice.
3. Refunds and compensation for damages under Paragraphs 1 and 2 shall follow the Guidelines for Protection of Content Users.
4.For users inactive for a year, the Company may terminate the usage agreement and delete personal information or manage it separately to protect user data. The Company will notify the user at least 30 days in advance regarding termination or deletion.
5. In cases under Paragraph 2, users shall lose access to paid services and content without eligibility for refunds or compensation.
Article 26 (Compensation for Damages)
1. If the Company or user incurs damages due to the other party’s breach of these Terms, they are liable for compensation, except in cases without intent or fault.
2. If a paid service purchased by the user is lost due to Company fault, the Company shall restore it to its previous state or, if not possible, provide similar paid content or refund the purchase price.
3. Users who cause damages to the Company through a breach of these Terms are liable for compensation.
4. When the Company partners with external providers for individual services and a user consents to the terms of such services, any damages resulting from the partner’s intent or fault are the responsibility of the service provider.
Article 28 (Notifications to Users)
1. The Company is not liable for service interruption due to force majeure events beyond its control, such as wars, natural disasters, or technical defects that current technology cannot resolve.
2. The Company is not liable for damages caused by service interruptions due to maintenance, replacements, periodic checks, or construction of service equipment, nor for issues arising from telecommunications service interruptions by external providers, unless caused by the Company’s willful misconduct or gross negligence.
3. The Company is not liable for service disruptions caused by user device errors, incorrect information provided by users, or issues resulting from user negligence, except when unavoidable or justified reasons exist.
4. The Company is exempt from liability for issues arising from the user’s computing environment or non-Company-related network environments, barring willful misconduct or gross negligence.
5. The Company does not guarantee the reliability or accuracy of information posted by users or third parties within the game or on websites unless the Company is at fault.
6. The Company is not obligated to mediate disputes between users or with third parties arising from transactions or interactions within the Service.
7. The Company is not liable for any damages resulting from free services, except in cases of willful misconduct or gross negligence by the Company.
8. The Company is not liable for losses if users fail to obtain expected items, characters, experience points, or results through the Service or for damages arising from their use. However, this does not apply in cases of willful misconduct or gross negligence by the Company.
9. The Company is not liable for losses of user experience points, levels, items, or game currency unless caused by the Company’s intent or negligence.
10. The Company is not responsible for unauthorized third-party payments if users fail to manage their device or open market passwords unless due to the Company’s willful misconduct or gross negligence.
11. If content functionality is unavailable due to device changes, number changes, OS updates, overseas roaming, or carrier changes, the Company is not liable, except in cases of intent or gross negligence.
12. If users delete content or account information provided by the Company, the Company is not liable for damages unless the deletion was caused by Company intent or gross negligence.
1. The Company may notify users through email, electronic messages, in-game notifications, or SMS.
2. For notifications to all users, the Company may replace individual notifications by posting an announcement within the game or displaying a pop-up for at least seven days.
This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Korea. In the event of a dispute between the Company and the User that leads to legal proceedings, the court with jurisdiction shall be determined in accordance with the procedures prescribed by applicable laws.
Article 30 (User Complaints and Dispute Resolution)
1. The Company shall guide users on how to submit complaints or suggestions through the game service or linked screens and operate dedicated personnel to handle these matters.
2. The Company shall promptly handle valid complaints or suggestions within a reasonable time frame. If resolution requires an extended period, the Company shall notify the user of the reason and timeline in the game service or through notifications under Article 28, Paragraph 1.
3. If a dispute arises between the Company and the user and is mediated by a third-party dispute resolution organization, the Company shall provide relevant evidence and comply with the mediation.